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Exchange Policy for Kallie Khaki Clothing

Hassle-Free Exchanges at Kallie Khaki Clothing

At Kallie Khaki Clothing, we prioritize your satisfaction and want you to love your purchase. If for any reason you need to exchange an item, we offer a straightforward and convenient exchange process. Please read our detailed exchange policy below to ensure a smooth experience.

Eligibility for Exchanges

Non-Exchangeable Items

Certain items are not eligible for exchange due to hygiene and safety reasons. These include:

How to Initiate an Exchange

  1. Contact Us: Reach out to our customer service team at info@kalliekhaki.co.za or call us at 0812166748. Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
  2. Receive Exchange Authorization: Our team will review your request and provide you with an Exchange Authorization (EA) number and detailed instructions on how to proceed.
  3. Prepare Your Package: Carefully pack the item(s) in their original packaging, including all tags, and enclose the receipt. Clearly write the EA number on the outside of the package.
  4. Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your package arrives safely.

Processing Your Exchange

Shipping Costs

Additional Information

Contact Us

If you have any questions about our exchange policy, please don’t hesitate to contact our friendly customer service team. We’re here to help and ensure your shopping experience with Kallie Khaki Clothing is enjoyable and satisfying.

Thank you for shopping with Kallie Khaki Clothing!

By providing clear, detailed instructions and easy-to-follow steps, we aim to make the exchange process as simple and stress-free as possible. Your satisfaction is our top priority, and we are committed to ensuring you find the perfect items from our collection.