Refund and Returns Policy
Exchange Policy for Kallie Khaki Clothing
Hassle-Free Exchanges at Kallie Khaki Clothing
At Kallie Khaki Clothing, we prioritize your satisfaction and want you to love your purchase. If for any reason you need to exchange an item, we offer a straightforward and convenient exchange process. Please read our detailed exchange policy below to ensure a smooth experience.
Eligibility for Exchanges
- Time Frame: Exchanges must be initiated within 30 days of the original purchase date.
- Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached. We cannot accept items that show signs of wear, alteration, or damage.
- Proof of Purchase: A receipt or proof of purchase is required for all exchanges.
Non-Exchangeable Items
Certain items are not eligible for exchange due to hygiene and safety reasons. These include:
- Undergarments and swimwear
- Final sale items
- Personalized or custom-made products
- Perfumes
How to Initiate an Exchange
- Contact Us: Reach out to our customer service team at info@kalliekhaki.co.za or call us at 0812166748. Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Receive Exchange Authorization: Our team will review your request and provide you with an Exchange Authorization (EA) number and detailed instructions on how to proceed.
- Prepare Your Package: Carefully pack the item(s) in their original packaging, including all tags, and enclose the receipt. Clearly write the EA number on the outside of the package.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your package arrives safely.
Processing Your Exchange
- Inspection: Once we receive your package, our team will inspect the item(s) to ensure they meet our exchange criteria.
- Approval: If the items pass inspection, we will process your exchange. You will receive a confirmation email with details of the new item(s) being shipped to you.
- Shipping of New Items: The new item(s) will be shipped within 5-7 business days. Standard shipping rates apply unless otherwise specified.
Shipping Costs
- Local Exchanges: Kallie Khaki Clothing covers the shipping costs for domestic exchanges.
- National Exchanges: For exchanges outside the Gauteng, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service.
Additional Information
- Exchange for Different Sizes or Colors: If you wish to exchange an item for a different size or color, please specify the desired size or color when contacting customer service.
- Stock Availability: Exchanges are subject to stock availability. If the requested item is out of stock, you may choose an alternative item of equal value or receive store credit.
- Sizing Guide: Our website has measurements according to size to enable ease of shopping and peace of mind in terms of which size to choose. It remains your responsibility to make sure that you order the correct size.
Contact Us
If you have any questions about our exchange policy, please don’t hesitate to contact our friendly customer service team. We’re here to help and ensure your shopping experience with Kallie Khaki Clothing is enjoyable and satisfying.
- Email: info@kalliekhaki.co.za
- Phone: 0812166748
- Business Hours: Monday to Friday, 9AM – 5PM, Saturday, Sunday & Public Holiday 9AM – 4PM
Thank you for shopping with Kallie Khaki Clothing!
By providing clear, detailed instructions and easy-to-follow steps, we aim to make the exchange process as simple and stress-free as possible. Your satisfaction is our top priority, and we are committed to ensuring you find the perfect items from our collection.
